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Frequently Asked Questions
General Questions
We offer a wide range of jewelry, including rings, necklaces, bracelets, earrings, and more, made from various materials such as gold, silver, diamonds, and gemstones.
Yes, all our jewelry is crafted using high-quality, genuine materials. We provide detailed descriptions and certifications where applicable.
Ordering & Payment
You can place an order by browsing our catalog, selecting the item you wish to purchase, and following the checkout process. We accept various payment methods, including credit cards, PayPal, and more
Yes, we offer customization options for many of our pieces. You can choose different metals, gemstones, and engravings. Please contact our customer service for more details.
We accept major credit cards, PayPal, Apple Pay, and other secure payment options.
Shipping & Delivery
Yes, we ship to many countries worldwide. Shipping fees and delivery times vary depending on the destination.
Shipping times vary depending on the method selected. Express international shipping with UPS typically takes 5 to 7 working days, while standard international shipping takes 12 to 15 working days
Yes, once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.
Returns & Exchanges
We offer a 30-day return policy on most items, provided they are in their original condition and packaging. Customized and engraved items may not be eligible for returns.
To return or exchange an item, please contact our customer service team to initiate the process. We will provide you with a return authorization number and instructions.
Product Care
We recommend storing your jewelry in a dry place, away from direct sunlight. Clean it regularly with a soft cloth and avoid contact with harsh chemicals.
We currently do not offer repair services for our jewelry. However, we recommend consulting a local professional jeweler for any repair needs.
Contact & Support
You can reach our customer service team via email, phone, or live chat. Our contact information is available on the Contact Us page.
Yes, we offer gift wrapping and gift cards. You can select these options during the checkout process.
Security & Privacy
Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your personal information and payment details.
No, we do not share your personal information with third parties except as necessary to fulfill your order or as required by law.